Sometimes, you need to return things. We understand. Here is how we like it done.
- Please contact us before returning any items. An email to customercare@papercollective.com with your order no. and information about what you are returning is enough.
- Returns must be made no later than 14 days from the time of receiving the products.
- Products are to be returned in original, undamaged condition in original, undamaged packaging.
- Returned goods should be protected in a box.
- The cost of returning the item is to be paid by the buyer.
- Quote your order number on all correspondence. When return goods are received in accordance to the above criteria, we will refund the value of your order or send you the requested exchange product(s).We reserve the right to refuse any returns which are damaged or do not comply with the above listed criteria.
The address you need to ship your items to is:
Paper Collective Warehouse
Murervænget 3.1.
4700 Næstved
Denmark