If you have a specific product request, we’d love to hear from you!
Please send us an email at customercare@papercollective.com with the details of your request, and our team will get back to you as soon as possible.
Thank you for your order with us!
If you’re unable to access the invoice included in your confirmation email — titled “Order #[Your Order Number] confirmed - Your Invoice is here” — please don’t hesitate to contact us.
We’ll be happy to resend your invoice as an attachment. Simply email us at customercare@papercollective.com and include your order number and a short note about your request.
Need to make a change or cancel your order?
Please send an email to customercare@papercollective.com with your order number and details of your request. We’ll do everything we can to assist you promptly.
If you’re shopping in Danish Kroner (DKK) but notice that checkout via MobilePay displays the total in Euros, don’t worry — this is completely normal.
Our website’s base currency is Euros (EUR), which is why MobilePay shows the amount in that currency. The value of your purchase remains the same.
If all items are in stock, your order will be shipped from our warehouse within 1–2 business days (excluding weekends and public holidays) after it’s placed. You’ll receive a tracking email with tracking details once it’s on its way.
You can check the estimated delivery date via the tracking link included in your tracking email. The expected delivery date will appear within a few days after shipment.
We do our best to process and ship orders within 1–2 business days (excluding weekends and public holidays). On average, the dispatch time is 3–4 business days, depending on product availability and your shipping destination. If you have an urgent request, please email us directly at customercare@papercollective.com — we’ll do everything we can to help.
Shipping costs vary by destination. Simply enter your shipping address at checkout to view the exact cost before completing your purchase.
Most countries are available at checkout. If you can’t find your country listed, please email us at customercare@papercollective.com, and we’ll check if delivery is possible.
Your order number can be found in the confirmation email you received after completing your purchase, titled
“Order #[Your Order Number] confirmed – Your Invoice is here.”
If you can’t locate it, please contact us at customercare@papercollective.com for assistance.
Your tracking number is included in the tracking email: “Order #[Your Order Number] is on The Way.” If you’re unable to find it, please contact customercare@papercollective.com, and we’ll resend it to you.
Tracking information becomes available once your package begins moving through the delivery network.
If you don’t see any updates after a few days, please reach out to us at customercare@papercollective.com, and we’ll be happy to investigate.
We’re sorry to hear your package has been returned to our warehouse.
Please contact us at customercare@papercollective.com, and we’ll arrange to have it reshipped as soon as possible.
The prices displayed on our website include taxes for customers within the EU. For customers outside the EU, prices are shown excluding taxes, unless otherwise stated at checkout.
At the moment, we make an exception for our UK customers — all online orders to the UK include taxes.
Please note that shipping costs do not cover import duties, taxes, or customs fees. These additional charges are determined by your local customs authorities and are the responsibility of the customer. We recommend checking your country’s import regulations before placing an order.
All orders are carefully packed and shipped from our warehouse in Næstved, Denmark.
We’re so sorry to hear that your package arrived damaged.
Please email us at customercare@papercollective.com with:
Once we receive this information, we’ll make sure to resolve the issue as quickly as possible.
If an item is missing from your order or if you received the wrong product, please send us an email at customercare@papercollective.com.
Kindly include your order number and a brief description (or photo) of the issue — we’ll make sure to correct it right away.
Yes, you’re welcome to return your item(s) to our warehouse at your convenience.
Please include the return sheet that was provided with your original shipment to help us process your return quickly.
Once we receive your returned item(s), we’ll process your refund promptly. The amount will be credited to your account within a few working days.
To ensure your return arrives in good condition, please pack the item(s) in their original packaging or in suitable protective wrapping.
Paper Collective Warehouse
Murervænget 3.1.
4700 Næstved
Denmark
We don’t offer prepaid return labels. The cost of returning an item depends on the courier and your location, and must be covered by the sender. We recommend choosing a tracked shipping option to ensure your return reaches us safely.
Please note that we reserve the right to refuse returns that are damaged or do not meet these requirements.
If your question isn’t answered above, please don’t hesitate to contact us at customercare@papercollective.com — we’re always happy to assist.